10.05.05
Addendum
JetBlue has lost a great deal of the cache it enjoyed with me until this point. The terminal at JFK was unclean (specifically the restrooms) and uncomfortable. This would not be much of a problem except that even as the boards showed my flight from JFK to PDX to be ‘on time’ we came to departure time with no movement on our gate nor mention from the ground crew of a delay. Some forty minutes after we were due to board we were suddenly told that our airplane ‘had arrived from the hangar’ and was now waiting for us at a new gate on the other side of the terminal. A mass of unhappy customers migrated to the new gate and stood there for another ten minutes before being told to hoof it back to the gate where we started. The cat calls and boos from the angry passengers should have been a clue to the employees to dispatch customer care representatives or at the very least to give us some more information on the cause for the delay. But no, ten minutes later we were told there was a delay and we would board in just a couple of minutes. Just a couple being about half an hour in jetBlue speak. We finally departed well over an hour after our original departure time. The only reason the airline still holds any good place with me is the friendly and appeasing attitude taken on by the flight crew. Note to jetBlue: New Yorkers or not you have GOT to train your ground crew to give somewhat of a damn about the passangers.