GeekRoar

A geek speaks

40 Comments »

1. Rhett Robinson said,

   December 9, 2003 at 7:01 am

   My comments are directed to the gentlemen with the bad experience at Men’s Warehouse and to anyone who has a negative shopping experience.
   First off the first place the gentlemen should go is to the corporate team of Men’s Warehouse. I am sure that in this company and most retail chains with high customer service as a focus that this man’s experience is not the intention. As a retail DSM, I know that there are steps and “scripts” that we want all of our sales people to follow…but not only to upsale but to ensure that the customer has a GREAT experience, not a negative one. The extensive training that these type of retailers use is to get the most out of every customer that crosses the lease line. But I can assure you that there are not retail vice presidents sitting around figuring out ways to make their customers miserable.
   One other thing to this gentleman and all potential whistle blowers. Be careful when you lash out at a chain of retailers, food chains or any business with multiple sights. It could be that your bad experience was do to the individual that serviced you. It may not be the philosophy of the company to make customers unhappy with bad service or low quality product. They may not care whether you are happy or not but I find that hard to believe.

2. Rebecca Adams said,

   January 8, 2004 at 9:46 am

   I had a bad expeiernce also at the Mens Warehouse. My husband buys all of his suits from the Warehouse. We have never had any complaints as far as quality goes, but their customer service is not up to par. As always, I went with my husband to buy a new suit. We were greeted quite warmly, we were asked what we needed and he helped us find a suit. At that point, I wanted the jacket to find a shirt and tie to match. At which time I was told that they had specialists who are trained to put shirts and ties together. This clearly offened me, being the wife, I do know what looks good on my husband but also, I too have been trained in the merchandising field and own my own personal shopping business. I did respect the specialist, and allowed her to do her job, but I was visibly upset with the sales man. My husband tried to get me to find a shirt and tie, to which I commented that I was told to back off and that they don’t need my help. My husband again, asked me to help, and my next comment was ” No, I will let the specialist do her job, but I will not return to this store again.” At that point the sales man came over and apologized profusly and said that he didn’t mean to offend me, I told him the two rules of customer service, especially in retail: 1. never upset the wife 2. don’t ever judge someone buy the way they dress.
   The difference between me and the original writer, is that I will be notifying the Corporate office. I will also be notifying the salesman manager and also I will not be endorsing the Men’s Warehouse in my business. My husband and I will also find a new place to buy business suits.

3. Michael Holt said,

   April 18, 2004 at 10:38 am

   Having heard the negative comments posted about the Men’s Warehouse, I cannot help but put in my two cents worth. I have bought one suit from them (at their Norfolk, VA branch) as well as the entire rest of two separate outfits. I dealt directly with the store manager when I was being fitted and selecting my suit and with another gentleman when I came to pick up the suit. Both were very accomodating, very helpful, and even resolved some problems I had at the time. They were quick to tell me about their free pressing of your suit at any location whenever you needed it and about how it’s free to let out or take in any stitch they’ve ever touched. Neither tried to show me anything that I had not first asked about and quickly backed down from anything with which I showed no interest. I’ve had nothing but good dealings with them and am on my way to get my suit pressed today in South Carolina.
   I suppose what I should say is something that my pastor here told me a while ago: “The exception proves the rule.” The fact that there are a few annoying sales reps scattered throughout a peticular company should not give the entire company (who may be trying as hard as the folks I’ve dealt with) a black eye. That sort of judgment leaves no room for error on the part of the company; which is not only demanding, but unforgiving as well. I say it would be best to give the companies the benefit of the doubt until they screw up. As was the case for the initial article writer and the second comment lady, you are perfectly justified in never returning to the stores you visited again, but it is clearly wrong to judge the entire company based on your individual experiences.
   I wish you better luck in the future with Men’s Warehouse. I still like them.

4. Frieda said,

   May 1, 2004 at 4:55 pm

   Not expecting a reply from you; just wanted to say, Thanks! I work in the customer service field, and though my line of work (military) is very different from retail, I find much validity in your article regarding the service you received during a recent purchase at the Men’s Warehouse. I have not patron Men’s Warehouse myself, but can image exactly what you went through. The ongoing problem is, yes, we are fooling ourselves if we believe that “…You’re gonna like the way you look. I guarantee it.” or anything else that resembles these remarks. Unfortunately, people in the business of taking care of people, are not always in the business of caring.

   I thank you for taking the time to write this article, because I have a young male senior who needs a few good suits for after high school, and being a women who’s not had to do any “serious,” The Men’s Warehouse was my first choice. However, I’m not stupid…like to believe I’ve done all of my homework, first; after reading your article and a couple others, I think I focus my attention elsewhere. Long live the pen! ‘Tis indeed mightier…. (I’m just being silly, now.) Seriously, thanks for sharing the experience.

   Again, I don’t expect a response…but if you do, any suggestions would be most appreciated.

   Frieda.
   Arlington, Texas

5. Steve said,

   November 5, 2004 at 12:57 pm

   Had an awful time with Men’s Warehouse as well. All the men in the wedding party I was involved with got the same suit and I’d say 3/4 of us had issues, mine the most serious. The suit was not altered until 2 nights before the wedding, and I was supposed to have it 2 weeks before. The salesman involved with our account had left the store and didn’t tell anyone anything regarding our group purchase, leaving the other salesmen frustrated and in the dark. I must say though, the new guy who took care of us was very professional and actually gave me my suit and shirt for free, the total cost of which(including alterations) would have been $300 give or take. Even with the resolution that came out in my favor, I will not shop ay Men’s Warehouse again.

6. M Campbell said,

   November 27, 2004 at 2:47 am

   I purchased a suit from the Men’s Warehouse in Boulder Colorado and had a good experience; the suit is still in very good condition after several cleanings I would go back.

7. J.Crane said,

   December 1, 2004 at 9:38 pm

   I have purchased from the Men’s Warehouse as well as other ‘high-end’ retailers and found that all of them have a ratio of great salespeople versus crappy-salespeople. If you are dumb enough to judge a chain store based on one store’s experience, then be consistent and the next time you get a bad hamburger from a McDonalds, or a bad taco from Taco Bell, or anything that does not sit perfectly with you from any chain store - Don’t Shop or Buy from them again! Ever! Thank God your friends give you second chances!

8. Laura said,

   December 5, 2004 at 6:59 pm

   Had a bad experience this weekend as well. Husband bought a suit, picked it up after it was altered on Friday, and on Saturday when he bent over, the pant seam ripped out. He didn’t squat, he just bent over slightly. Okay, come on. People wear suits and must MOVE in them. We are taking the suit back tomorrow, assuming a manager will be on duty, and want a refund. This is not acceptable. Who wants to spend hard earned money on a suit that is poor quality, or altered incorrectly.

9. C.Nix said,

   December 18, 2004 at 4:09 am

   I also had a bad experience at their store in Plano Texas this past week. I believe they are trained in the hard sell. It is part of their “script”, and I find that very wrong. Here is my email to their corporate office.

   Hello:

   I live in Atlanta and was in the Dallas area this week working with some of my medical clients. I am a business owner and had a golf outing on Thursday morning of this week in McKinney Texas. I realized that I did not have an appropriate pair of black slacks to wear on the course. I have a fairly hefty waist size of 46 and have trouble finding my size. I always heard on commercials how well you handle situations like this one and decided to give you a try. I visited the store in Plano Texas Wednesday 12/15/04 about 6pm. I was very disappointed how you seem to run your business. It is obvious these people work on commission and do the hard sell. I made my request of the gentleman, explained that I needed a pair of slacks for golf, nothing fancy, and he proceeded to show me the most expensive pair of slacks I have ever seen at about $119. He then showed me a less expensive pair for $99 that seemed to fit well, but was not hemmed at all. They marked the slacks for me and I was not happy with the high price at all, but was in a bind. I was then told (only when I asked) it would be $10 extra for the hemming on top of the $99 for the slacks! I was also told that I could also buy two pair for $150 and they tried to sell me on some shoes. Naturally I asked if I could then buy the one pair for $75 since the two were $150. When I was told no, and that the hemming was extra, I immediately grabbed my belongings and told them to forget it, I was not Howard Hughes, and briskly walked out the store. Very thankfully I found at Burlington Coat Factory on the way back to my hotel room. For the same price I would have paid for this one outrageous pair of slacks at your store with hemming and tax, I purchased three (3) nice pairs of different styles of black slacks that were prehemmed, a new belt, two very nice sweaters, and a black dress shirt. All for about $117 including tax. I am sure that your products are very superior, but there is something very wrong with your company when all you have to offer the public is a $100 pair of slacks that does not even include alterations in the price. All this with salespeople that are trying to earn their commission by not doing what is best for their customers, but what is best for their own pockets. This store was not really in a rich area of town, and I never thought of your store to be pandering to only the super rich. I own my own very successful business and drive a $70K Lexus. I am telling you this to explain that I am not a cheapskate and believe in buying quality. However I would never have been as successful as I am today if I were to go out and waste my money on things like $100 pairs of pants when I can get similar products down the street for a tenth of the price. You will never see me in one of your stores again, and I will influence everyone I know to do the same. Best of luck!!

10. randolph Phillips said,

    January 7, 2005 at 11:15 pm

    My bad experience with The Mens Wearhouse occurred a few hours ago in Columbus, Georgia. I went in to buy a suit, maybe a sport coat and slacks, and a clerk saw me and asked what I was looking for. I told him I wanted a suit. Then another clerk headed our way. He asked me if he could help. I kept eye contact with the first clerk, ignoring the second, who started giggling, then walked over and stood by the first guy. He started talking to me as I ignored him, then started giggling again. I started out the door and he went back to another part of the store. The first clerk had stood silently as all this went on.

    I do not plan to visit Mens Wearhouse again. I was highly embarrassed by one clerk trying to steal me away from another, and highly insulted by that same clerk laughing at me when I ignored him. I can’t trust a business so badly mismanaged clerks steal customers from each other and insult the customers while they do it.

    I sent headquarters an email detailing the incident, and told them I didn’t expect or want a reply.

    Randolph Phillips
    18149 West Highway 85
    Shiloh, GA 31826

11. Mark said,

    January 16, 2005 at 3:55 pm

    I went in today to the MW. To buy the first suit in my life.

    I could smell from the get go that it was all hard sell and comissioned, felt odd at first. But i laid down what exactly it was that I wanted. So that game stuff stopped fast.

    I didnt have alot of time, nor did I have alot of knowledge.

    I feel comfortable with the price I paid, I needed alot of alterations though as I have a big chest and back, so I needed a coat that was made for a ‘fatter’ person, then they had to downsize the arms and lower portion.

    They also got me on the, if you buy this we will give you a discount on the suit, so I bought a sportcoat. I really didn need it, the sportcaot, but I really liked it and it will go nicely with alot of pants that I already own, so I bought it.

    I told the salesperson I already had alot of pants when they wanted to tray and start matching the sportcoat, she quickly backed down, which was comfortable for me.

    They then pulled out 6 or so shirts and tie combos to match the coats, wanted to sell me on abunch of em, I told em I already had shirts, so they backed off again.

    I then picked out a tie that I really liked, it was a bit expensive, but I really like it, and needed something in 2 days, and didnt want to bop around the mall or other parts of town.

    All in all, I got what I wnated, I really liked the colors and the styles. The salesperson was highly trained in both upselling technique and qaulified in talking about fashion.

    I likley could have found some better pricing if I wanted to look, and I didnt want to look………

    All in all I was pleased I guess, they just seem to move really fast there. I had to assert myself several times. But in the end, I never felt like they were trying to steam roll me.

    I will likley go back, if the products hold up.

12. Howard said,

    February 5, 2005 at 5:58 pm

    I totally agree with Michael Holt and say that I have nothing but praise for the Men’s Warehouse. I have purchased several suits there, all of great quality and brand such as Lauren, Jones NY, Claiborne, and have had absolutely no problems with my local store in MI. I was on a business trip in Tampa past summer and needed to have the “jet lag” pressed out of my suits I had taken. I found the location there, and I was thoroughly taken care of, and the staff even gave me refreshments as I waited. You get absolutely what you pay for at TMW. Sentiments to those of you who had negative experiences; I’m sure you got the unfortunate bad apples who have no business in retail.

13. Buck Bernard said,

    February 15, 2005 at 7:52 am

    I to went to the mens warehouse felt much pressure, sales were being rung up before I even said I wanted it! Passed on everything! went shopping ! Walked into a place called K&G Mens& Womans found the exact same suits with 10 times the selection in my size. All of the suits were 150.00 cheeper some were 2 for 150.00 service was fantastic from three different salesmen! got to talking with the oldest who has been selling suits scince the 40s and found out the company is owned by the same people as mens wearhouse!!!!!

14. Carl Scott said,

    February 22, 2005 at 2:20 pm

    I have purchased several suits from TMW over the past 10-15 years, and I understand most of what the majority here are complaining about. However, it seems to me that they simply don’t know how to assert themselves. I have never had a buying experience there without an effort to sell me some shirts, ties, shoes, socks, more suits than I wanted, etc. However, when I tell them bluntly that I will not be buying anything but the one or two suits that I have selected, it always ends there. Otherwise, I have found, with one exception, the service to be courteous and honest, though the desire to make sales was (understanably) pervasive. Yes, there was that exception - a rude woman who clearly thought she knew more about what I wanted than I did. However, I just asked a different salesperson to assist me, and that ended my problem. Bad retailer? I don’t think so. You just have to know how to make aggressive salespeople understand when you mean “no”. They will catch on clearly, if you are clear about your position. By the way, I’ve never had a quality problem with anything I’ve bought there, so I have no experience with returns. I do stick with brands that I know from the large department stores, however, and I never walk up to the cash register unless I am confident of my purchase decision. My opinion - if those with bad experiences would have handled them differently, the outcome would likely have been different. Does that excuse the problem that Leopoldo had? Probably not, but he clearly didn’t take the time to think about his purchase before he walked out of the store. I haven’t bought a suit in the past couple of years, but, last time I checked, their prices were still reasonable for name brands. They are growing into the upscale market, however, so it would not surprise me to see maturity end the bargains that built this enterprise.

15. Mickey Gale said,

    March 25, 2005 at 2:47 pm

    Since the first of this year I have spent over $2,000.00 at The Mens Warehouse in La Mesa, California. The two salesman I dealt with were super. Very polite and helpful. They tried to close me, but if I said I didn’t care for a particular garment they accepted that and we went on to the next item.

    The store manager at this location for some reason seemed to have a problem with me and went out of his way to give me a hard time on a couple of issues. I am sending a letter to the corporate office. As long as this man is managing this store I will not return. Their are four or five Mens Warehouse Stores in the San Diego region, and I will just go to another location where the manager doesn’t act like a jerk.

16. Joe said,

    March 26, 2005 at 6:17 pm

    I too had a negative experience where the manager of the La Mesa, CA store charged me to replace defective buttons, then put on new ones that did not match in color and size. He also insulted my intelligence by telling me that “no two buttons looked alike” and that there was “nothing wrong with the buttons”. The manager refused to correct the situation (replace the buttons) or refund my money.

17. Robin said,

    May 24, 2005 at 1:32 pm

    You should work for this company. The philosophies that George speaks about are actually what he believes but it’s in his secondary group of executives and management where it starts to go downhill. Myself and many of the “old school” clothiers who believed that customer service was the main priority of any service company, were told otherwise by 20 and 30 year olds that didn’t care about return business. All that they enforced was piling on the accessories and selling that extra pair of pants, even if it was for a funeral and the person would never wear them again. I took my store from $865,000.00 per year to $1.5 million in 12 months all due to being kind and listening to customer needs. This was not good enough. My average sales were not as high as the store that did not reach their goals. But I had more customers and knew they would return again. As a store manager, I had “0″ customer complaints for 3 years straight and was eventually forced to leave rather than treat people as my Regional Manager wished. I miss it……but not him.

18. Brian said,

    September 15, 2005 at 1:20 pm

    I have heard from friends, of the service problems they have had at the mens wearhouse so I dont bother wasting my time there. But now I have to go get fitted for a Tux at one location tonight. I know that most young employees, like Robin says, want the big sales, but customer service is the most important part of a company.

    I work in a service company. And there is a saying my father taught me very young, “You can sheer a sheep forever, but you can only skin it once.” And I think the young generation employed at the mens wearhouse, for example, it being taught how to skin instead of sheer. Return customers is where the money is.

    I hope my experience tonight is better than the ones posted here, though I am only getting a rented tux.

19. james said,

    September 27, 2005 at 7:40 am

    First visit to a MW store and also my last. I’m in a wedding, so I had to go get fitted for a tux. The first salesman was pleasant and professional, but then he turned me over to a much younger guy who was condescending and offensive. Didn’t smile or make eye contact - just rushed me through a fitting and said stuff like, Don’t worry, I’m NOT going to measure your inseam. I guess he thought he was being funny. He acted like he was on something. At one point, my wife asked if he could show us what the tuxedos looked like. He had to punch some info. up on his computer, and as we were looking on, he said, in a very irritated tone, Can you all move back and give me some room PLEASE?
    Then at the checkout, he was rattling off the list of dos and don’ts involving tux rental, looking glazed and staring off. I would nod and say Yes, and each time, he would say NEAT! in a real sarcastic way.
    I’ve worked retail and I know how frustrating customers can be, but I also know that if you choose that kind of work, you have to keep your personal feelings in check. And I also know that there are probably a lot of good, hardworking guys at MW who really do care about customers - and it’s unfortunate that they have so much pressure to upsell. And of course, I just happened to get the surly one. Maybe he was upset because he had to fit a tux instead of sell $1000 worth of clothing.
    I called the 800 number to report the incident, and they had the store manager call me. Haven’t picked up the tux yet, so don’t know what lies ahead, but he apologized for the incident and seemed sincere.
    My best tip for buying men’s clothes is to stick with department stores and shops you trust and look for stuff on sale. Find a salesperson you like and see if he or she will keep you informed of good deals on the type of clothing you like. They do exist, but you have to seek them out.

    James
    Life’s too short to tolerate crap.

20. Braum Hammel said,

    October 8, 2005 at 8:06 pm

    [QUOTE]
    J.Crane said,

    December 1, 2004 at 9:38 pm

    I have purchased from the Men’s Warehouse as well as other ‘high-end’ retailers and found that all of them have a ratio of great salespeople versus crappy-salespeople. If you are dumb enough to judge a chain store based on one store’s experience, then be consistent and the next time you get a bad hamburger from a McDonalds, or a bad taco from Taco Bell, or anything that does not sit perfectly with you from any chain store - Don’t Shop or Buy from them again! Ever! Thank God your friends give you second chances!
    [END QUOTE]

    Don’t be daft. A suit purchase is considerably more important and more expensive than a restaurant purchase. The shop should be expected to get it right in nearly every regard. And if a problem does arise it is appropriate to expect it to be handled in a dignified manner.

    I too had a poor experience at a Men’s Wearhouse. I said I was only interested in a suit without pleats - which they don’t carry. I was repeatedly told how nice their pleats are and how they look better and feel better than standard trousers. After I had made it quite clear that I wouldn’t budge on the matter, the sales lady tried selling me a leather jacket.

    What a load of tosh.

21. Brooks said,

    January 15, 2006 at 2:23 am

    I think at a place like Men’s Wearhouse there is a lot of room for the individual personalities of the staff to be a plus or minus, so experiences and satisfaction will vary a lot. They tend to have a lot of young staff, some more eager than knowledgeable, and yes they work on commission. I went to one to buy an interview suit or two, and had so much fun with the process that two or three hours later I left with an small assortment of suits, pants, shirts, ties and socks that I was happy with - enough items to start to have a versatile formal wardrobe. Some of the shirts seemed a bit expensive on their own, but all together it seemed reasonable given the amount of service time and attention I received. They brought all sorts of things for me to try on that I would not have tried own my own, and I had no problem keeping what I liked and rejecting what I didn’t. It IS important that you get along well with your particular salesperson(s), though.

22. Eldon Cherry said,

    February 10, 2006 at 7:49 am

    Don’t believe the pitch about we will fix for free. After paying to set the initial length, I now pay to let out the waist. Each business has their own gimmick. Buyer be aware. Stay with your local business and be taken care of.

23. Suit Shoppa said,

    April 8, 2006 at 9:17 pm

    I visited a Men’s Warehouse today and purchased a few items. Commission was a real turnoff. Salesmen fighting over me. ugh. At first I noticed the high prices of the suits. I am happy so far with my purchases. The salesman told me if the prices were too high I could check out K&G which apparently Men’s Warehouse owns. So if you’re leaving MW to go to K&G, you’re still giving MW your money.

24. Robert Jones said,

    May 13, 2006 at 12:42 pm

    I too am having a bad experience with these jerks. Although I know it won’t do anything for me, what is the 800 number for complaints. I suppose I should be careful becasue after buying a silk suit (that I have since found out takes more care and they could see I didn’t know much about suits whan I was buying it) I’m going to have to bring it back often for the free pressing.

    By the way I purchased the suit a week ago and have had to bring it back twice already without even wearing it. First time was a very bad crease on the pants from when they improperly pressed them and then for the dirty remnents of the chalk marks from the fitting. They have sent it out for dry cleaning. I’ll pick it up tomorrow and I can’t wait to see what they’ve done to it.

    They’ve offered me a free plastic garment bag so who am I to compain. If I didn’t have the pants hemmed (which all need to be) I’d bring it back and force them to give me a refund.

    Robert

25. John Appleton said,

    May 15, 2006 at 8:07 pm

    I bought a suit at the MWH. They gave me the usual pressure sales tactics, but once I said no to them, they backed off. However, what was extremely frustrating is that it took FOUR attempts by two tailors to correctly alter my suit. I am not a difficult size to work with either. I’ve noticed in the past at several locations now that the tailors are not very good or skilled and must work under to much pressure.

26. Mike Burnette said,

    June 2, 2006 at 8:37 am

    I went in to MWH to LOOK and maybe buy a shirt and/or a pair of pants. I was directed to a $65.00 pair of pants and told the sales person that it was a little to much and if there was something less expensive? He pointed (ontop of his arrigant and rudeness with now a discussed attitude) me to a $45.00 pair of pants. Discussing it over with my wife, we decided to look in the mall accross the street. Overhearing our conversation, he said “With a man your size it will be hard finding a pair of pants that will properly fit”. I am a 44/32. Its not that difficult to find a pair yet. We ended up purchasing the pants but nothing els, no matter how much they pressured me. I need it hemed but I wont take it there. I’m affraided to go back. I’m starting a new career that will end up in sizeable pay checks. To bad MWH won’t see any of it.

27. Terrie said,

    June 3, 2006 at 12:54 pm

    June2,2006— My sister and I had a TERRIBLE experience at the Men Warehouse at Clackamas Promenade in Portland on Sunnyside road. We walked in to outfit our husbands for an up coming wedding. We’re talking suit, ties, shirts, shoes the works. Not ONCE were we acknowledged! Not one customer was in the store at the time we walked in. When I walked up to the two salesmen, they saw me coming and literally parted ways to avoid me!!! Granted we were not dressed to the nines.We were wearing shorts and summer shirts and not carring purses(we just had our money in our pockets)So I’m thinking they were judging us by our appearance,not knowing we were there to spend alot of money.Oh well, their loss. We will NEVER shop there AGAIN!!! PLUS I will tell EVERYONE that mentions going to Mens warehouse not to waste their precious time.The reason I’m commenting is because Mike Burnette had an unpleasant visit there yesterday. Just wondering if it’s the same store. I’ve already complained to customer service about the way we were treated. She said they will talk to the store manager.We’ll see. George Zimmer WOULD NOT be proud of this!!! I guantee we were treated like crap!

28. Jeff Albaugh said,

    June 8, 2006 at 7:27 pm

    Dear George Zimmer: As yo can see below, the internet is full of negative comments about the MWH. My daughter is getting married on June 11, 2006. We needed about 8 - 10 TUXEDO Rentals. My daughter decided that since some people were from out of town, it would be best to rent them from TMW. Seemed like a reasonably good idea at the time. Everyone could go to the MWH in their area & get fitted. Then they could return them to the Pikesville Maryland location nearest to us before leaving. Well, it was a good idea until we actually went to TMW in Pikesville. Several of us were left standing around for over an hour before anyone paid any attention to us. By then, it was about 15 minutes until closing. It was obvious that they didn’t want to deal with usat all. I guess they had no choice. Most of the employees seemed that they would rather stand around & do nothing, or round up the trash, or lock the gates, etc. They did finally wait on us & measure us. Not much was explained to us, as they were more concerned with closing & leaving. They said the Tuxs would be ready on a Tuesday prior to the wedding. That turned out to be Thursday. I believe they did this on purpose, so we had little or no choice since the wedding was only 2- 3 days away. Worse yet, when we tried them on, we couldn’t believe the mistakes, and we were to soon find out how nasty the employee, and finally, the store manager got. He was down right nasty & ignorant. My pants & my sons’ pants legs were about 2″ too short. My pants had such baggy legs, that the pants looked more like a dress! In addition, the shoulders looked rediculous. They stuck out too far, and they were in dire need of a pressing. At this point, the manager said: “We do not alter pants legs, or shoulders. We only alter the length of the pants, if they are wrong. TO add insult to injury, my pants were too big. If they were willing to give me a smaller pants size, then the legs would not be so bagy. I told them that the pants were too big. They laughed & said I was totally wrong”. I said, then let me try on a smaller size ( 40 instead of 42. They said they had no 40″ waiste for me to try on, but it wouldn’t fit me, they said. My wife & sister were arguing with him. They could not believe the treatment. The arguing was going nowhere. Finally, the girl found & handed me a pair marked 39″ waist. I put them on. Althought the length was very short, these were also too big! They thought I was crazy. I said I need a 38″ waist. They went ballistic, and threatened me that if they got me that size; they would not be responsible in any way. I said I’d take a chance on them being a little bit tight, then the pants falling down. He says, wanting to just get rid of us: They will be here on Saturday morning. The wedding is Sunday afternoon! And now, the length of the pants will have to be altered Saturday morning! I have never been so insulted in my life. I had rented Tux’s from a local store here in Timonium, Maryland several times before. When they gave us the Tux’s, they fit like a glove! No comparison, and no nastiness whatsooever. After this experience, we would never go back to your store again! NEVER. What an insulting joke. Not like your commercials ” I’m George Zimmer, and I gurantee it. When we first went there, no one told us that the only thing you would do is adjust the pants’ length & press the outfit. If they had told us this at first, we would have walked out and gone to Tuxedo House where they treat us like a customer, and make us happy, and they wait on us right away. I would rather pay more, but get satisfaction instead of laughing, condemnation, insults, nastiness, etc. What the hell do you guarentee; to ,make us miserable?

29. jeremy said,

    June 22, 2006 at 10:11 am

    i mean, i know that salespeople can be annoying, but trying to return a coat after 5 weeks? That is a little ridiculous. I mean you used it for 5 weeks and now you expect to get your money back? I think I would have reacted the same way if i was the manager. If you’re unsatisfied with your purchase you don’t keep and use it for 5 weeks.

30. Leopoldo said,

    June 22, 2006 at 5:29 pm

    I took a while to return the coat but only wore it a couple of times. It was so uncomfortable that I did not want to wear it.

31. Betty said,

    September 17, 2006 at 7:58 pm

    Hello all. I used to work for Men’s Wearhouse and as somebody who has taken all of these types of complaints I wanted to give you my opinion on some of the posts here.

    To the woman who was insulted by another female picking ties for her husband: That is that individuals job. That is what they are trained to do. Did you ever think that it may be insulting to them to have you looking over their shoulder and critiquing the looks they choose? As a person who has been in their shoes before, it can sometimes be this way. Although I am not implying that this is your situation, it seems that many times women just don’t like other women helping their husbands…. This can be very frustrating for someone trying to simply do their job.

    To the gentlemen who felt the prices were unfair on black dress pants: There are many other retailers who charge much more than $100 for a nice pair of slacks. I know of the pant referenced and know that at Nordstom that pant would sell for $30 more. I hardly think that a pair of slacks purchased at Burlington Coat Factory would compare in terms of quality. As for alteration pricing the policy states that the company charges one time for alterations on each seam. That means that you are only going to pay for what you need. For some people that may be just a bottom, for others more adjustments. If you need to have the garment adjusted in the future, you will only be charged for seams that have not been worked on before. This is a policy that is posted at the tailoring mirror and that employees have been trained ot explain. You do not know how many times customers confuse the policy, demanding a free realteration. It is only free if that seam has been worked on. Some may argue that other retailers include alterations. Those companies just charge more for the same garments so that they can cover the costs. You may feel like you are getting a better deal, but you are not.

    To the gentleman who returned the sport coat after five weeks: It is unacceptable to attempt to return a coat after five months. If there was a problem with the coat you knew that the first time that you wore it. It is not fair to wear it until Nordstrom has their big sale and when you can affordably replace it, return the coat. I understand that people are busy, but if you were truly unhappy you would have made a phone call about your issue or returned the coat in a more timely manner.

    To all of those with tuxedo rental issues: Tuxedo rentals can be such a headache! “Rental fit” is something that should probably be explained better to customers placing orders and somehting that customers should make a better effort to understand. Other than sleeve length and pant length no other alterations are done on rental tux’s. That may mean that sometimes the waist is going to fit but the pant legs are going to be baggy (this happens with customers usually with larger waist sizes) The reason for this baggyness is because if that pant is a 50 waist that means the legs have to be big enough to fit the potential leg and thigh size of someone that large. It is not practical to do alterations like tapering legs on a rental. That garment would then have to be thrown out. If it wasn’t there is a good possibility that the next guy who gets it is going to need more room. It is a rental so the quality is obviously not going to compare. The gaments are made as “one size fits all” as possible and as durable as possible. That is how this business works. The bottom line is, if you want a tuxedo to be tailored in the same way a suit would be, you should probably think about buying one.

    To all who felt they were slammed by their salesman: Men’s Wearhouse wardrobe consultants are commision based. They are extensively trained on selling behaviors. Although some may behave like jerks, (and I make no excuses for instances of fighting over sales in front of customers) but at the end of the day, these people are really just trying to make a living and support themselves and their families. As someone said before in any business there are some “bad apples”

    Retail was not always a fun business to work in. Working long hours, holidays, and weekends is a bummer. Customers can sometimes be rude and nasty themselves. Everybody has their good days and bad. Overall Men’s Wearhouse was a good company to work for They stood for providing excellant customer service. I would encourage those who have had bad experiences to give Men’s Wearhouse a second chance. Best of luck to all!!

32. Diana said,

    December 6, 2006 at 9:14 pm

    I told my husband that he needs a new suit and after see the advertising of MWH I told him that I would like that he get it there, but after I read all those bad comentaries of MWH I changed my mind, I think that he can get it in some place else. I never been at the MWH but I think that I don’t want to visit that place, we don’t need any bad experience to share.

33. DAVE said,

    January 24, 2007 at 8:53 pm

    MW IS OVER PRICED FOR THE QUALITY- I WENT TO THE ONE IN STATEN ISLAND NY AND U HAD A YOUNG GIRL WEARING HOUSE SLIPPERS, THE STORE MANAGER WEARING A COAT WITH THE PRICE TAG STILL ON IT, EMPLOYEES EATING AT THE FRONT COUNTER, AND ANOTHER EMPLOYEE YELLING AT ANOTHER SALESMAN OVER A CUSTOMER HE STOLE FROM HER. OH YEAH, I WAS TOTALLY IGNORED BY MY EVENTUAL SALESPERSON WHO WAS CALLING IN AN ORDER FOR PIZZA FOR LUNCH. WHEN THE PIZZA CAME AFTER I WAS READY TO BUY A SUIT SHE RAN TO THE BACK OF THE STORE AND ATE STANDING UP IN PLAIN SIGHT. ON TOP OF THAT I WAS TOLD ALTERATIONS WOULD TAKE 3 WEEKS FOR HEMS BECASUE I INITIALLY SAID I DIDNT NEED IT RIGHT AWAY. THEN WHEN MY SALESPERSON CAME BACK SHE LEFT ME TO GREET ANOTHER CUSTOMER AND LEFT ME WITH THE GIRL WITH THE SLIPPERS ON HER FEET TO SHOW ME SHIRTS AND TIES. SHE ALSO SEEMED TO BE FLIRTING WITH ME AND ASKED ME FOR MY PHONE NUMBER SO WE COULD HANG OUT. I’M A YOUNG EXECUTIVE WHO FELT LIKE I WAS TOTALLY BEING MIS-PERCEIVED. I LEFT THE SUITS SHOES SHIRTS AND TIES ON THE TABLE AND DECIDED TO SHOP ELSEWHERE…HOW RUDE

34. Anthony said,

    April 23, 2007 at 1:57 pm

    Rude, Rude, Rude. Went in to get fitted for a tux. I figured I would look at some suits while I was there. The people were so rude to me while I was getting my tux I would not never buy anything from them. Don’t they sell suits for a living on comission??????? Then why would you be rude to a well dressed businessman who has to come in the store to rent a tux. Seems like it would be a cross-selling oppertunity to me.

    Don’t Waste YOUR TIME with MW!!!

35. TRACY said,

    May 14, 2007 at 6:36 pm

    I guess the spelling is wrong, it is more like the men’s whorehouse. Do all female assistants have to have their bossoms exposed as if working at a bar?
    But it was not so much that tacky appearance as much as the pressure sales tactic, where they want to push the merchandise down your throat.
    And YES, THE WIFE PICKS THE TIE, we don’t need a salesperson’s arrogance in pretending they know so much more or deciding what looks best on someone else’s husband. Give me a break!!!
    Taste is a personal choice, and should be respected.
    Keep your crappy, overpriced merchandise, there are plenty of places to shop at and there is also plenty to find on line.
    You have choices, shop elsewhere.

36. Nick Edwards said,

    September 5, 2007 at 8:43 am

    Please let me reply to many issues raised here about the mens wearhouse. I work in retail, while not employed by mens wearhouse, i do work in a dept store in the mens clothing dept. This gives me the advantage to be both a consumer and sales person in my perspective.

    IT IS OUR JOB. Yes our job to up sell you rather you like it or not! If you do not want to be “up saled” then you need to stick with dept. stores that have clerks and not sales people.! My advice to you would be to shop at Target, Walmart, or KMart. If you still want the personal service you get from a “full service” store then, all you have to simply do is say no, when you are being “up saled.” Simply put… it is your money, and you choose what you spend it on or not. I don’t know of any sales person that gets upset because you didn’t “bite” on additional items trying to be selled to you. Will we stop just because you say no? Probably not. If we did, we may loose the opportunity that you may say yes to something you just “have to have!” If we did, our manager’s will lecture us on the “selling process.” Keep in mind this is our jobs, and is the way “ALL MAJOR CLOTHING STORES” run there business. I challenge you to prove me wrong.

    As to the issue about the wifes shopping with there husbands. While I too can see both sides here, because some women are so annoying, that I too want to tell them to go somewhere and let me do my job. However, I never had said that to anyone nor will I ever. That would be suicide, as we all know the wife has a lot of control of what decisions the husband will make in his shopping adventure. To remedy any conflict between the sales people and the “wife,” I get the wife involved with my job. We pick ties out together. I make suggestions to see if she likes it or not. Sometimes they do, and sometimes they don’t. AND if she picks something out that is ugly, makes no fashion sense, I usually say something like this, ” WOW, what a great tie. I don’t really think it will work with any of the outfits your husband currently is looking at.” Does he have anything at home that will go with that tie?” 7 out of 10 times they will agree with me and buy it. The other 30% will just buy it, because they think they know “whats best for their husbands.” It don’t matter to me, because we just made the sale.

    Being a consumer, I know its the person job to make sure he/she can sell me everything and anything they can. After all they are in the business to make money. I do however, say no, and no, and no, and no, each and every time they bring me more things to look at. Do I get mad? Not at all. I know if they don’t continue to show me more and more stuff that would get them into trouble. Once again, ever major store does this! If they want a job, bring home a paycheck, put food on the table, then they have to perform all aspects of their employment requirements.

    Lastly I don’t know much about rental situations, since the company I work for do not rent tuxedos. But the above post make perfect sense. Rentals are for a wide selection of people. They cannot always be tailored to your “exact fit” ! If you wanted a tuxedo that fits you to the “T”, then why don’t you buy one and have it altered. I sell them at my store, and I would be more than Happy to sell you one with all the accessories and anything else you might “bite on”.

37. psycho said,

    December 20, 2007 at 11:30 pm

    Well to all you people that have to complain about the mens wearhouse, for one have you ever stop to think that all they are doing is their job? To all you people that complain about tux rental ITS A ONE FIT ALL TUX. Try to get that straight. Two,yes we do let the customer know about our tux rental terms and conditions. That’s my job and my job to train my sale associates to let the customer know.
    For that guy with the sport coat and his 5 weeks. How would you feel if you own a store and had someone come back five weeks later and say that he wants to return the garment because it didn’t fit right and it’s worn. We do take returns but when it comes to the garment being worn and then returned thats a problem because we cant sale that garment again. Someone out there might want that sport coat and it’s not available becuase you decided to wear it and return it. That just doesnt look good on the customer.
    We work for retail and all salesmen are comission based. As it was metioned before they are just trying to make a living to support their families and pay the bills. Being in a retail bussines is hard and when we get rude customers it makes our job harder.
    I am pretty sure everyone has heard of “treat others the way you would like to be treated” Try to think of that when you go in to a mens wearhouse or just another retail store.

38. john smith said,

    February 19, 2008 at 8:13 am

    the people doing the alterations in the troy michigan men’s warehouse are inept. i won’t go into the specifics, but i bought a suit there and have had to go back 5 times hearing excuses that range from “it doesn’t hang well because of the fabric it’s made out of - you need to buy a more expensive suit.” to “it doesn’t look right on you because of the way it was hanging on the hanger.” they will not have my return business and i will make sure everyone i know hears about my experience there.

39. Uzo said,

    April 17, 2008 at 11:37 pm

    The Burlington - Massachusetts store is another story.
    Please save your dignity, and don’t go there. They are quick to jump, when I’m buying a suit or renting a tuxedo. However, I get insulted when I need to do an alteration on a suit not purchased from their store. I’ve been there 3 times for jacket alterations on non-Men’s Warehouse suits:
    1 - The first time, I was unattended to for almost 30 minutes - even with representatives standing around doing nothing. I stormed out furious.
    2 - The next time, a seamstress fitted my jacket - no problem.
    3 - The third time, when I asked that another jacket be fitted, The tailor scoffed, “It’ll take 2 weeks because it wasn’t bought here”. I said, “No problem”. On hearing this, he then turned and said the store doesn’t fit out-side suits. It only does sleeves. What?! That’s when I knew I wouldn’t be going back there again, as I left the store embarrassed.

40. AJ said,

    August 31, 2008 at 11:51 am

    I just returned from the Men’s Warehouse in Encinitas, CA after an unsuccessful attemp to purchase a casual suit for my 13 year-old son. All 3 sales associates were with other customers, so I waited patiently near the back of the store where they were congregating. I made eye contact with 2 of the 3 associates to ’signal’ to them that I might need help while my son and his grandomother broused through the merchandise aisles to select a suit and tie color. Someone who was perhaps the store manager barked at my son and mother-in-law to tell them someone would help them in a minute. After waiting close to 10 minutes I approached one of the sales clerks to let him know we were looking to buy a suit and that we would wait until he is ready. He brushed right past me as if I wasn’t even there and helped another couple who had JUST WALKED IN THE STORE. The entire time the “manager” figure standing behind the front counter never lifted a finger to help. That’s the last time they see my business. My husband has bought from them for the past 20 years. Pathetic. I’m perfectly willing to wait when the store is busy, but I was completely invisible to this incompetent group of people. I can’t give my business to a place that fails to train their staff to at least acknowledge all potential customers in a positive way.

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